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Setpoint Communication Series

"Seek first to understand, then to
be understood"- Steven R. Covey

State-Of-The-Art Training Facilities

Bringing more people together with our

+ Technical Course Offerings

Safety Relief Valve Training

At the end of the class, the participants will have a complete working knowledge of a Safety Relief Valve, the terminology associated with SRV's, the ASME Sec. I and the ASME Sec. VIII code.

2015 Dates Include: 

May 20, July 29, Oct. 14 (Baton Rouge, LA)

Safety Relief Valve Training

Control Valve Training Level 1

This course is designed to familiarize application personnel with basic control valve theory and application.

2015 Dates Include: 

Aug. 4-5 (Baton Rouge, LA)
Sept. 29-30 (Baton Rouge, LA)

Control Valve Training Level 2

Control Valve Training Level 2

This course is designed to familiarize application personnel with control valve application and selection.

2015 Dates Include:

Aug. 6-7 (Baton Rouge, LA)
Oct. 1-2 (Baton Rouge, LA)

Control Valve Training Level 1

Control Valve Training Level 3

This course is designed provide application personnel with in depth knowledge of control valves and their interaction within the overall process.

2015 Dates Include: 

Aug. 10-11 (Baton Rouge, LA)
Oct. 5-6 (Baton Rouge, LA)

Control Valve Training Level 3

+ Soft Skills Course Offerings

Selling Skills

We will teach your sales professionals to sell the right way.
Selling Skills

Negotiation Skills

This class focuses on the two key phases of negotiating that your competitors and customers likely have not mastered.

2015 Dates Include:

May 5-6 (Baton Rouge, LA)
May 20-21 (Port Arthur, TX)
June 2-3 (Bossier City, LA)

Negotiation Skills

Presentation Skills

You can present with confidence, command any room and leave a lasting impression when you learn the secrets of the world’s greatest presenters.

2015 Dates Include:

May 1 & 4 (Baton Rouge, LA)
May 13-14 (Port Arthur, TX)

Presentation Skills

Exceptional Customer Experience

We’ll make sure your customer experience is consistent, impressive and awe-inspiring.

2015 Dates Include:

May 19 (Port Arthur, TX)
June 17 (Bossier City, LA)

Customer Service

Business Writing

We will equip your employees with skills and insights needed to communicate with professionalism and class.

2015 Dates Include:

April 14 (Baton Rouge, LA)
May 12 (Port Arthur, TX)
June 16 (Bossier, City, LA)

Business Writing

Team Building

Watch walls crumble and relationships across departments develop and strengthen.
Team Building

Management Skills

In this class, you will learn that gentle pressure comes in the form of setting expectations, inspecting expectations and performance coaching.
Management Skills

Sales Management Skills

We teach how to sell the right way by involving customers in the solution creating process.
Sales Management Skills

Effective Meeting Strategies

How to grab their attention, deliver relevant content and inspire people to take action.
Effective Meeting Strategies

Time Management

Achieve more important things because you’ll learn how to make them the priority every single day.

2015 Dates Include:

April 21 (Baton Rouge, LA)
June 18 (Bossier City, LA)
Time Management

How To Deal With Difficult People

How to get that impossible co-worker, customer or employee to come over to your way of thinking.
How To Deal With Difficult People

Conflict Resolution

We will equip you with the insights and tools to identify the cause of the conflict quickly and defuse the situation.
Conflict Resolution

+ Trainers

+ Duane Huff

Duane is the Director of Training, and in addition to leading the training department, Duane is also an active and knowledgeable speaker, trainer and coach for Setpoint and its customers. His expertise lies in the areas of leadership and communications. As a John Maxwell Team certified speaker, trainer and coach, he offers the very best in leadership and personal development presentations and coaching, infused with the wisdom and teachings of the world’s leading authority in leadership, Dr. John C. Maxwell.

Duane has previously served the training and development needs of some of the world's top companies and organizations, including: Baker Hughes, Weatherford, Schlumerger, Capital One Bank, Chiquita International, NASA, Lockheed Martin, Dell and Merrill Lynch.

+ Keisha Vaughn

Keisha is a corporate trainer and instructional designer since 2007 providing training to the full management structure and their teams. She has become known for her dynamic and motivating training style. Keisha’s design and delivery of training affords companies the opportunity to achieve their growth goals and employees the opportunity to grow professionally.

Keisha has developed and delivered on a variety of topics which include: sales, operations, leadership, coaching, customer service, presentation skills, business writing and technology training. As an instructional designer, Keisha has designed courses for new hires and tenured employees for several Fortune 500 companies.

+ Billy DeKeyzer

Being the primary instructor for Safety Relief Valve training, Billy DeKeyzer has served the industry for 35 years.

Throughout his career, he has worked in many different positions including: Machinist, International Field Service Engineer, Territory and Regional Manager, and Product Manager for Pressure Relieving Devices.


+ Mark Graesser

Mark is one of the primary instructors for the Control Valve Training courses.

With just under 30 years of industry experience, Mark has worked as a control valve technician, parts salesmen,valve automation specialist, manufacturing engineer, and as an applications engineer.


+ Jonathan Hoy

Jonathan is a process automation trainer at Setpoint Integrated Solutions and throughout his years of industry
experience he has been in many roles.

In addition to being a control valve, quarter turn, and smart instrumentation specialist, he also has experience with PLC / DCS platforms and SCADA control systems. He has primarily worked as an inside salesman, an application specialist, as well as a project manager for DCS and SIS systems.